Frequently Asked Questions

Q: Which credit cards do you accept for payment?
A: We accept most major credit cards

Q: Do you ship to Alaska or Hawaii?
A: Yes

Q: Do you ship internationally?
A: We do not ship to most of Eastern Europe, Africa and Asia. Consult shipping info page, or contact us with details.

Q: Where are your shipping rates?
A: Read our shipping info page

Q: How can I track my order? A: You will receive a confirmation email when your order is shipped. There will be a tracking number in email. Just go to Fedex.com or UPS.com and use tracking number to see your purchase in transit. For products shipped via US Postal Service we will provide tracking number for your reference, but USPS does not track packages in transit.

Q: Where can I find Return policy?
A: Consult our Returns page

Q: What about Warranty?
A: All products carry 90 days warranty, with the exception of Rhino EQ-300. The EQ-300 comes with 1 year warranty, if installed by a licensed plumber. All products carry standard manufacturer's warranty.

Q: How can I contact you?
A: Best way to contact us is to call the number at the top of the page, or use contact us form.